CLICK HERE to download and install the latest version of MediaFACE 5 - there is no need to uninstall the older version first. Just install the new version right over the older one. If your previous version was already activated with a serial number, the trial period will be removed from the new version.

As a purchaser of MediaFACE 4 you are entitled to a $14.95 discount off the $19.95 price of MediaFACEonline - NEATO's new online labeling software. CLICK HERE for details.

You can use the MediaFACE 5 Download Manager to obtain the NEW Blu-ray DVD Case Insert Templates. Here are the steps to do so:

1. Click Start > Programs > MediaFace 5 > MediaFace 5 Advanced Mode.
2. The select project template screen will appear. Cancel this window and click yes to close the Wizard.
3. Click TOOLS > DOWNLOAD
4. Once the screen loads (be patient, this may take some time depending on your internet connection), click the PAPER & LABEL TEMPLATES icon on the left side of the window. You will see the assortment of template files.
5. Place check marks next to the following folders.
   • US Blu-ray DVD Case Insert
   • US Blu-ray DVD Case Insert
6. Click on the DOWNLOAD button at the bottom of the window.
7. You will see the progress bar going back and forth on the bottom right hand corner of the screen. As each template completes, the check mark next to each folder will be removed. Once all of the check marks are gone, click close.
8. Close MediaFACE 5 and reopen it so it can reread the template files.
9. The next time you create a label, you'll see the new template (Blu-ray DVD Case Insert) in the Select Project Template window.
   
   

You can use the MediaFACE 5 Download Manager to obtain the NEW Bottle Label Templates and Images. Here are the steps to do so:

1. Click Start > Programs > MediaFace 5 > MediaFace 5 Advanced Mode.
2. The select project template screen will appear. Cancel this window and click yes to close the Wizard.
3. Click TOOLS > DOWNLOAD
4. Once the screen loads (be patient, this may take some time depending on your internet connection), click the PAPER & LABEL TEMPLATES icon on the left side of the window. You will see the assortment of template files.
5. Place check marks next to the following folders.
   • NEATO Beer Bottle Labels
   • NEATO Beer Main Labels
   • NEATO Beer Neck Labels
   • NEATO Wine Bottle Labels
   • NEATO Wine Main Labels
   • NEATO Wine Label - Main
   • NEATO Wine Label - Neck
6. Click on the DOWNLOAD button at the bottom of the window.
7. You will see the progress bar going back and forth on the bottom right hand corner of the screen. As each template completes, the check mark next to each folder will be removed. Once all of the check marks are gone, click close.
8. Close MediaFACE 5 and reopen it so it can reread the template files.
9. The next time you create a label, you'll see the new templates in the Select Project Template window.
   
   

   IMAGES
   
   

10. Click Start > Programs > MediaFace 5 > MediaFace 5 Advanced Mode.
11. The Select Project Template screen will appear. Cancel this window and click yes to close the Wizard.
12. Click TOOLS > DOWNLOAD
13. Once the download screen loads (be patient, this may take some time depending on your internet connection), click the IMAGE LIBRARY icon on the left side of the window. You will see the assortment of image library folders.
14. Place check marks next to the following folders.
    • Beer Bottle Label Images
    • Beer Neck Label Images
    • Wine Bottle Label Images
    • Wine Neck Label Images
15. Click on the DOWNLOAD button at the bottom of the window.
16. You will see the progress bar going back and forth on the bottom right hand corner of the screen. As each set of image downloads completes, the check mark next to each folder will be removed. Once all of the check marks are gone, click close.
17. The next time you create a label, you'll see the full image libraries when you go to Insert > Picture from Library.

Our latest release of MediaFACE 5 (5.0.40) is compatible with Windows VISTA.

Click here to download MediaFACE 5.0.40

If you already have MediaFACE 4 or 5 installed on your PC, just download and install the latest release. The new release will detect the previously installed version, uninstall it automatically and then use the serial number you already entered during the previous install.

If you do not have MediaFACE installed on your PC, you will be able to use this version free for 10 days. After 10 days, a serial number will be required. Serial numbers can be purchased HERE

If you are unable to access your MediaFACE4/5 files and perform the operations listed below, send an email to mfprojects@neato.com.

While MediaFACEonline cannot read a MediaFACE 4/5 project or file, you can export a MediaFACE4/5 file in .jpg format and import it into MediaFACEonline by following the steps below:

Exporting your MediaFACE 4/5 design as a .jpg file

1. Open your design in MediaFACE 4/5
2. Go to Tools > Export to view the “Export Options” window
3. Choose “.JPEG” as the file format
4. Choose “300 dpi” as the resolution
5. Where it reads “Default Location” choose the target folder you wish to save the exported design in
6. Name the file where it reads “Target File Name”
7. Click on “Export”
8. After the export of your design has been completed, you will see a message that reads “The project has been exported into folder (folder name you choose will be displayed here)”. Click OK and close MediaFACE 4/5

NOTE: MediaFACEonline can only import files that are 8MB and smaller. If after exporting your design in MediaFACE 4/5, you notice the file size is larger than 8MB, choose a lower resolution (150 or 72 dpi) to decrease the file size

Importing the .jpg file into MediaFACEonline

1. Go to www.mediaface.com and choose the template you wish to use
2. Once the template is open, choose the label you wish to place your design in
3. Click “Insert Image” on the left nav/menu bar
4. Click “Upload Image”
5. When the “Upload Window” appears, navigate to the folder where your exported .jpg file resides (see above steps if you haven’t exported your file yet)
6. Choose the exported .jpg file and click “Open”
7. By default, any image placed on a label will be in a thumbnail format. To fill the entire label with your exported design, select “Fit to Label” on the left nav/menu bar.
8. Your exported project will now fill the entire label.
   NOTE: If you intend to print this project again in the future, we advise you to click on “Save Design.” This will save your project as a MediaFACEonline file and you will not have to go through the export process in MediaFACE 4/5 the next time you want to print it.
   
9. Click on the “Preview & Print” tab to begin printing.

MediaFACE 4 is available via download from neato.com and on CD-ROM from neato.com and in Fellowes/NEATO Labeler Kits. Both versions require a serial number for activation.

If you already purchased a serial number for the download version, it was emailed to you from mediaface@neato.com. If you cannot locate it, send an email (using the email address associated with your neato.com account) to customerservice@neato.com or contact NEATO customer service at 800-984-9800 (8:30 - 6:00 M-F EST)

CLICK HERE any time or call 800-984-9800, option 2 (8:30 - 6:00 M-F EST) to purchase a serial number. The cost is $14.95 for the first serial number and $5 for each additional serial number.

Your purchase of MediaFACE 4 also entitles you to a $14.95 discount off the $19.95 price of MediaFACEonline - NEATO's new online labeling software. CLICK HERE for details.

If you have MediaFACE 4 on CD-ROM, the serial number is clearly marked on the CD-ROM sleeve. If you can't locate your serial number, contact NEATO customer service at 800-984-9800 (8:30 - 6:00 M-F EST) for assistance or CLICK HERE to purchase a replacement serial number.

Please have the following information ready, so our customer service representatives can verify your purchase and authorize a serial number replacement.

1. Version of the software you have
2. Proof of purchase (invoice, store receipt, email order confirmation)
3. Where the software was purchased

CLICK HERE to download and install the latest version of MediaFACE 4 - there is no need to uninstall the older version first. Just install the new version right over the older one. If your previous version was already activated with a serial number, the trial period will be removed from the new version.

As a purchaser of MediaFACE 4 you are entitled to a $14.95 discount off the $19.95 price of MediaFACEonline - NEATO's new online labeling software. CLICK HERE for details.

If the trial period hasn't expired, open MediaFACE 4. Once the "New Project Wizard" window appears, click on "Cancel". Then look at the top left of the screen and one of the options will read "Help". Click on Help > About MediaFACE to open the Help window. Here it will read either MediaFACE 4.0.1.XX or MediaFACE 4.2.xx

If you are using 4.0.1.XX, you will need the MediaFACE 4.1 serial number.

If you are using 4.2.XX, you will need the MediaFACE 4.2 serial number.

If you trial period is over and you can no longer open the program, you will need to look for the version number printed on the MediaFACE 4 CD ROM.

CD ROM. MediaFACE 4 is designed to automatically install once the CD is inserted into the CD Rom drive. Click next when prompted during the installation process and you will be guided through the whole procedure

If the installation process doesn't begin after inserting the CD-ROM, go to Start > Run > Browse. Navigate to the CD-ROM drive, locate the file named MediaFACE4.0.exe. Select this file and click on Open and then OK

Download. If you downloaded MediaFACE 4, simply locate the downloaded file and then double click on it to begin the installation

The installation files for MediaFACE 4 are compressed. The first thing the installer does is uncompress these files. This process will take some time (approx 1-5 minutes depending on your computer speed). While this is happening it will seem as if the installer has frozen. Be patient and everything will proceed as normal.

Click the link below to see many of the common Installshield error messages. Click the error message link that you are getting to see Installshield's suggestions on how to resolve the error. If you still have trouble, send an email to techsupport@neato.com with the following information: specific error message, your operating system, the amount of memory that your computer has, the processor type and speed, and how you connect to the internet (cable/dsl, dial up, etc.).

InstallShield Support

If it becomes necessary to uninstall MediaFACE 4, please go to Start > Control panel. Next, locate Add/Remove Programs and double click on it. Locate MediaFACE 4 in the Add/Remove Programs window, select it and click on Change/Remove. The InstallShield Window will appear displaying the options of Modify, Repair and Remove. Select Remove and click Next then follow the onscreen instructions.

If you do not intend to install MediaFACE 4 again, it is recommended that you keep the shared files on your computer. Since they are shared another program may be using them. The message window will have a check box next to the phrase "Don't Ask This Again". Check this box and then click on No.

If you intend to re-install MediaFACE 4, it is recommended that you remove these shared files. Since you are reinstalling the program, all the files you are currently removing will be copied back to your computer when the program is installed again. The message window will have a check box next to the phrase "Don't Ask This Again". Check this box and then click on Yes.

To register the program, click help/registration in the program. Fill in the fields and click submit forms. The fields followed by a * are required fields.

NOTE: You must be connected to the internet to register MediaFACE 4

At the top of this page, you will see Product and Document Type. Choose MediaFACE 4/5 for the product and then choose Manual for the Documrnt type. This will load all the manuals available for download

In order to reduce the overall size of the MediaFACE 4 download, no images are included.

Upon purchase of the full version of the program, you'll have the ability to download 500 images via the Download Manager within MediaFACE 4 Here are the steps to do so:.

The next time you create a label, you'll see the full image libraries.

1. Open regedit (Start > Run > Type in regedit)
2. When regedit opens select the plus (+) next to "HKEY_CURRENT_USER
3. Do the same for "Software"
4. Do the same for "NEATO LLC"
5. Do the same for "NEATO's MediaFACE II Media Labeling Software"
6. Click on the "Directories" Folder

Windows 98/ME/2000 - Go to Start > Programs > MediaFACE 4> MediaFACE 4 advanced mode.

Windows XP - Go to Start > All Programs > MediaFACE 4> MediaFACE 4 advanced mode.

When you first start MediaFACE 4, you will be prompted to choose a label or a project template

Label Template - If you wish to create a specific label on the paper, you will choose one of the label options. Example - If you wish to create on CD label, scroll down to the specific label you want, click on Finish. If you wish to go through the wizard to make your label, put a check mark on "run through the wizard" and click next.

Project Template - If you wish to create all the labels on the paper or multiple papers, you will choose one of the project template options. Example - If you wish to create project that includes a CD label and a Tray Liner, scroll down until you see specific CD Label and Tray Liner combination you want, select it and click on Finish. You will see all of the label choices in the workspace window on the left side of the screen. Click view/workspace if you don't see this window.

You will need to use the download manager to obtain the template file. Open MediaFACE 4 and select Tools > Download (internet connection required). Select Slim Line Jewel Case inserts (inside) / US Slim Line Jewel Case inserts (inside) and click Download. This will install the Slim Line Jewel Case inserts (inside) template. The outside template is for the front side of the paper.

You will need to use the download manager to obtain the template file. Open MediaFACE 4 and select Tools > Download (internet connection required). Select Slim DVD Case Insert / US Slim DVD Case Insert and click Download. This will install the Slim DVD Case Insert template.

CLICK HERE to download and install the latest version of MediaFACE 4/5 - there is no need to uninstall the older version first. Just install the new version right over the older one. If your previous version was already activated with a serial number, the trial period will be removed from the new version.

As a purchaser of MediaFACE 4 you are entitled to a $14.95 discount off the $19.95 price of MediaFACEonline - NEATO's new online labeling software. CLICK HERE for details.

If you are using MediaFACE 4.1.77 or greater then you already have access to this template. Open MediaFACE 4 and choose the project named CD/DVD Labels - Complete.
If you have an existing project already saved, you can also choose the CD/DVD Labels - Complete paper in the printing plug-in if the CD/DVD label (2up) label was originally used..

If you are using a version earlier than MediaFACE 4.1.77, you will need to use the download manager to obtain the template file. Open MediaFACE 4 and select Tools > Download (internet connection required). Select CD/DVD Labels Complete and click Download. This will install the CD/DVD Labels Complete template.

CLICK HERE to download and install the latest version of MediaFACE 4/5 - there is no need to uninstall the older version first. Just install the new version right over the older one. If your previous version was already activated with a serial number, the trial period will be removed from the new version.

As a purchaser of MediaFACE 4 you are entitled to a $14.95 discount off the $19.95 price of MediaFACEonline - NEATO's new online labeling software. CLICK HERE for details.

CLICK HERE to download and install the latest version of MediaFACE 4/5 - there is no need to uninstall the older version first. Just install the new version right over the older one. If your previous version was already activated with a serial number, the trial period will be removed from the new version.

As a purchaser of MediaFACE 4 you are entitled to a $14.95 discount off the $19.95 price of MediaFACEonline - NEATO's new online labeling software. CLICK HERE for details.

Open MediaFACE 4 and select Tools > Download (internet connection required). Select DVD case booklet inside and outside and click Download. This will install the DVD case booklet template.

CLICK HERE to download and install the latest version of MediaFACE 4/5 - there is no need to uninstall the older version first. Just install the new version right over the older one. If your previous version was already activated with a serial number, the trial period will be removed from the new version.

As a purchaser of MediaFACE 4 you are entitled to a $14.95 discount off the $19.95 price of MediaFACEonline - NEATO's new online labeling software. CLICK HERE for details.

There are a few ways to resolve this issue. You can do the following

If you do not see the workspace window on the left of the screen, click view > workspace. In the workspace window, right click media type and left click new label. Call the new label full coverage cd label and select the full coverage cd label template from the drop down list and click ok.

Next, do the following to copy the contents from one label to another

If you do not see the workspace window on the left of the screen, click view/workspace. In the workspace window, right click media type and left click new label. Call the new template booklet and select the CD jewel case booklet template from the drop down list and click ok. You will see another entry in the workspace window. If you want to design both sides of the booklet, right click the version 1 that is under the jewel case booklet entry, left click create new version, left click blank, give it a name if one is not provided, and click ok. This will add another version. When it comes to print, right click on the booklet to choose the version you wish to print.

Please make sure that your resolution is set to at least 800 x 600. If it is, you may want to increase it to 1024 x 768. Doing this should change the aspect ratio of the label and it should appear circular.

Also, If your video card supports dual monitors, please make sure that this feaute is disables. Enabling this will make the MediaFACE 4 layouts appear distorted.

Here's how to open a MediaFace II project in MediaFace 4.

NOTE:The MediaFace II and MediaFace 4 program are two totally different programs. There are no guarantees that every MediaFace II project will open properly in MediaFace 4. If the MediaFace II project does not open properly in MediaFace 4, open and print the project from within MediaFace II.

If you wish to print two different labels on the same sheet of paper, you must add a new label first. Here are the steps to do this:

To go back to another label simply locate the label in the Workspace window and double click on the version.

You can also create another label, by right clicking where it reads Version 1 and selecting Create New Version. You can then choose either a duplicate of the label you were working in or a blank label. You can now begin creating your new label. To go back to another label simply locate the label in the Workspace window and double click on the version.

To add an image to the label, go to Insert > Picture and choose From File, From Image Library or External.

From File - This feature gives you the option to select an image located anywhere on your system. When you choose this option you will open the Insert Image window. You will now have the ability to navigate to any location on your computer to find an image. Once you have located the image, select it and click on Open

From Image Library - This feature gives you the option to select one of the images supplied with the MediaFACE 4 program. When you choose this option you will see the different folders; each containing a specific images category. Double click on one of these folders and then click on the image you want to place on the label and then click on Insert.

External - This feature gives you the option to select an image from a scanner or digital camera

Once you have chosen your image from one of the methods above, you will then place it on the label. This is done by positioning the mouse on the label and holding the left mouse button down. While the left mouse button is held down, drag the mouse to create a box. Once the box is the desired size, release the left mouse button and the image will be placed inside it.

When you add a picture as a background in the design wizard, you cannot edit it. To resolve this, look for the workspace window on the left. Click view > workspace if you don't see it. Right click version 1 and left click properties. In the background section put the dot on none and click ok. This will remove the image. To re-insert it, click insert-image-(from file or image library), double click your image, and click format > image > fit to label.

You will notice the resizing handles around the border of the image. Position your mouse on any of these resizing handles and hold down your left mouse button and drag. This will resize the image. If you hold your shift key down while resizing the image, it will maintain the aspect ratio of the image (proportional resizing).

There are also a set of handles around the image that do not touch the borders. These handles will skew the image if used. To skew an image, you will follow the same steps as resizing listed above.

Here's how to crop an image:

the problem usually has to do with the scan. When you scan an object (in this case a CD ROM, you must select just the CD ROM during the scan stage. If you do not, the scanner will scan the entire scan bed and convert this to an image. When you insert this into our program it will be extremely large. As it tries to fit the 8.5 x 11 inch scan you just did into a 4.5 x 4.5 inch label, causing the image to look distorted or you will see the image displayed very small on the screen. Please try the following.

To get a color blend or a pattern background, follow the steps below:

You can format your text in the text style palette. There you will see the following options:

Simply highlight the text you wish to format and then choose the formatting option.

If you do not see the text style palette, go to View > Palettes > Text Style to activate it

If you are working in the Design Wizard all you need to do is right click on the text in the label preview and select font

It would be a good practice in the future to put the image on your project first and then put the text on. This way you have a better idea of what color your text needs to be based on the color of your picture.

To put your text back on top of your picture, left click on your picture and click format-send to back. Your text should now be visible on top of your picture.

There are two ways to do this:

1) If you create a text box in MediaFace 4, look on the row of icons in the text box on the right of the screen where you see boldface, underline, etc. Does the very last button on the right look like a copyright symbol? If so, click that icon. This will bring up an insert symbol screen. Scroll down until you see the copyright symbol. Click on the symbol and then click ok. This will put a copyright symbol in the text box. You can add text before or after it as you wish.

2) Open MS Word and hit Ctrl + Alt + C this will create the symbol. The highlight it and go to edit > Copy. Next, open MediaFACE 4 (Advanced Mode, not wizard) and choose the label layout you wish to work in. Once the label is displayed in the window, right click on it and select Paste. A text box will appear with the © symbol in it.

MediaFACE 4 offers the ability to I.D. or "fingerprint" songs on your yet to be labeled CD. MedaiFACE 4 connects to a CD database to identify the song title, album, and artist. Then all you have to do is add the list to your CD/DVD label or insert design. You will need an internet connection for the MediaFace 4 fingerprinting function to work.

If you want to fingerprint a CD, go to Tools > List Manager. When the List Manager Window opens, select Play Lists in the explorer window and then New. Where it reads <select playlist source>, choose Audio CD and then Build. The Audio CD Window will appear, select Identify CD. If your song information is in the our CD Database, it will be displayed in the status window. If the song information is not in the database it will display "unknown" or "unidentified" song. Once all your tracks are successfully identified click Build and then close the List Manager Window.

To place this on your label or insert, go to Insert > Play List and select the playlist you just created. Select the value you wish to display on the label (Artist, Title .), then OK. The information will now be displayed on the label or insert.

Here's how to bring in a playlist from iTunes/Windows Media Player.

If you need to calibrate your printer, you can do so by going to Start > Programs > MediaFACE 4> MediaFACE 4 Calibration Wizard

The plain paper method for calibration should be used with a blank sheet of paper. Please do not use a label sheet, as you will need to fold the paper during calibration.

You have now calibrated your printer.

If you need to tweak the calibration numbers, here are the steps to do so

NOTE: each increment will equal 1/32 of an inch (approx 1 mm)

Before you print the labels, click the settings button to choose a paper type that best matches the labels you're using. (use photo paper for our photomatte labels, photo glossy paper for our glossy labels,...). This improves how the printer handles the heavier paper . Don't choose the plain paper option unless you are using our economatte label stock.

NOTE: If you have a HP printer, look for a HP premium plus photo paper (matte or glossy setting).

Please try the following to help solve the printing problem:

If you have a HP laser printer:

Click the settings button on the print screen to open the printer properties window. Next, change the graphic mode from the default HP setting to the raster setting.

If you have a Lexmark or Compaq printer:

Click the settings button on the print screen to open the printer properties window. Look for the Document/Quality tab. Look for a Web Smoothing checkbox. If it is selected, de-select it and click OK to close printer settings dialog.

If you have a printer other than those listed above, you can visit your printer manufacturer's website to see if an updated printer driver is available. Updating the printer driver has been known to resolve many printing "anomolies" and is always a recommended first step when diagnosing issues such as this.

When you go to print, are you choosing a paper style that matches the labels you are using (i.e. photo paper for photomatte label stock, photo glossy paper for our glossy label stock)? This will make all the difference in the printout

You can also test the print in a program other than MediaFACE 4. You can click on tools > export and export the image as a jpeg file. Open the file in Microsoft Paint or any program other than MediaFACE 4 and try printing it. If the colors on the screen still don't match the colors on the screen, the problem is with the printer.