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Technical Support - MediaFACE II

Templates
Where is the template for the CD/DVD Labels - Complete sheet?
Where is the template for the CD Labels with Core & Spine sheet?
Where is the template for the DVD booklets?

FAQ - MediaFACE II
I do not have any templates to choose from
How do I place an image onto the template?
How do I rotate text?
How do I curve text?
How do I set the font size of enhanced text?
How do I get my CD design from the top to the bottom label?
My imported image is much larger than the template
I made numerous changes to the image and saved the file, but when I reopen the file, the image looks like it did before I made the changes.
How do I import MediaFACE files into MediaFACEII?
How do I insert a folder list onto the label?
How do I change the color on a filled shape?
What print setting should I use for your NEATO paper stock?
My Printout does not line up with the templates

Manuals
MediaFACE II Full Manual (English - Microsoft Word Format) - 1.5 MB
MediaFACE II Full Manual (English - Adobe Acrobat Format) - 1MB
MediaFACE II Full Manual (French - Microsoft Word Format) - 1.5 MB
MediaFACE II Full Manual (French - Adobe Acrobat Format) - 1MB
MediaFACE II Full Manual (Spanish - Microsoft Word Format) - 1.5 MB
MediaFACE II Full Manual (Spanish - Adobe Acrobat Format) - 1MB
Free Microsoft Word Viewer
Free Adobe Acrobat Reader

Templates
Where is the template for the CD/DVD Labels - Complete sheet?
 

Here are the links for the CD/DVD Labels - Complete paper for both MediaFACE 1.2 and MediaFACE II

MediaFACE II

US Letter sized paper

Save these files into the MediaFACE II template directory. For example, if you installed MediaFACE 2.4.2 on your C: drive, then the path would be:

C:\Program Files\MediaFACE II\Template

Note: You must have MediaFACE II Version 2.4 or higher installed to use the new template file

If you need to copy an existing project to the new template layout, please follow the steps below

    1. Select any object on the label of your existing project

    2. Next, choose the Select Label button on the top toolbar a. This button will resemble a light blue "Q" to the left of the Help Question mark buttons

    3. Select Edit > Select All Label a. Choosing Select All will select every object on the template

    4. Select Object > Group a. By grouping the objects together, you will ensure the correct placement on the new template

    5. Select Edit > Copy

    6. Open the new CD-DVD Complete template

    7. Left click on the label you wish to place the design

    8. Select Edit > Paste a. After you have finished copying and pasting, you may want to ungroup the objects. To do this, right click on the grouped objects and select Ungroup

MediaFACE 1.2

US Letter sized paper

Save these files into the MediaFACE template directory. For example, if you installed MediaFACE 1.2 on your C: drive, then the path would be:

C:\Program Files\MediaFACE\Template

If you need to copy an existing project to the new template layout, please follow the steps below

    1. Open your existing project

    2. Select your label, then choose Edit, then Select All Fields

    3. Select Edit, then Copy

    4. Open the new CD-DVD Complete template

    5.Click on an empty label, select Edit, then Paste.

    6. Your old design is now on the new template

 

   
Where is the template for the CD Labels with Core & Spine sheet?
 

Here are the links for the CD Label with Core & Spine paper for both US and A4 sized paper. The template downloads are for both MediaFACE 1.2 and MediaFACE II

MediaFACE II

US Letter sized paper

International A4 sized paper

Save these files into the MediaFACE II template directory. For example, if you installed MediaFACE 2.4.2 on your C: drive, then the path would be:

C:\Program Files\MediaFACE II\Template

Note: You must have MediaFACE II Version 2.4 or higher installed to use the new template file

MediaFACE 1.2

US Letter sized paper

International A4 sized paper

Save these files into the MediaFACE template directory. For example, if you installed MediaFACE 1.2 on your C: drive, then the path would be:

C:\Program Files\MediaFACE\Template

   
Where is the template for the DVD booklets?
 

Here are the links for the DVD Booklet paper for both MediaFACE 1.2 and MediaFACE II

MediaFACE II

US Letter sized paper

Save these files into the MediaFACE II template directory. For example, if you installed MediaFACE 2.4.2 on your C: drive, then the path would be:

C:\Program Files\MediaFACE II\Template

Note: You must have MediaFACE II Version 2.4 or higher installed to use the new template file

MediaFACE 1.2

US Letter sized paper

Save these files into the MediaFACE template directory. For example, if you installed MediaFACE 1.2 on your C: drive, then the path would be:

C:\Program Files\MediaFACE\Template

   

FAQ - MediaFACE II
I do not have any templates to choose from
 
  1. Open regedit (Start > Run > Type in regedit)
  2. When regedit opens select the plus (+) next to "HKEY_CURRENT_USER
  3. Do the same for "Software"
  4. Do the same for "NEATO LLC"
  5. Do the same for "NEATO's MediaFACE II Media Labeling Software"
  6. Click on the "Directories" Folder
 

Make sure the following entry is there:

WorkingDir

WorkingDir should be set the mediaface directory:

C:\program files\MediaFACE I

NOTE: When using the registry editor, please be sure to follow the above directions exactly. If you delete the wrong keys in your registry, you may cause severe damage. NEATO is not responsible for any damage done by editing the Windows registry. If you are hesitant about performing the above action, please contact us.

   
How do I place an image onto the template?
 

Use one of the following methods to import an image:

 
  • Insert Menu: Click on the label you want to work with, then go to the Insert menu and select Picture.
  • Picture Bar: Click on the icon at the top of the bar (it resembles a folder being opened).
  • Double-Clicking: Decide where you want to add the image, then double-click on that area. The Label Properties dialogue box will open, where you can choose to fill the background of the label with a color, a gradient (blend of colors) or an image. Click on the button labeled "With Images..
  • Right-Clicking: Click on the label you want to work with, then right-click. From the pop-up menu, select Insert Picture.
  1. An Open window dialogue box will appear
  2. Click on the arrow to the right of "Look In."
  3. Scroll and click on My Computer.
  4. Locate the folder that contains your images.
  5. Click on the arrow to the right of "Files of Type" at the bottom of the Open Window dialogue box.
  6. Scroll until you see the format of the file you wish to open. You can also select All Files. This will show every file in the folder that is selected.
  7. NOTE: With All Files selected, you'll see every file. This will include files that aren't images. If you attempt to open a non-image/non supported image, you will receive a Picture Error.
  8. Click on the appropriate file, then select Open. A preview of the image will appear at the right of the window as you click it.
  9. You will be returned to the Label Properties dialogue. Click OK.
  10. The picture is placed on the CD.
   
How do I rotate text?
 
  1. Create the text and place it on the template
  2. Double click on the line of text
  3. The Text Properties window should appear and you should be in the "General" section
  4. In the lower right corner you will see Text Style
  5. Choose Angled and enter the required number of degrees
  6. Select Apply then OK and the text should now be angled One

    Note on Angled Text - In some cases after angling text, it will disappear. If this happens, please do the following:

Create the text in the larger area of the template. i.e. If you're using the Jewel Case Tray Liner template, create the text in the center of the tray, rather than the spine. By doing so, you will still see the text after it has been rotated. Once the rotation has been done, click on the text and drag it into the spine area.

   
How do I curve text?
 
  1. Create the text and place it on the template
  2. Double click on the line of text
  3. The text properties window should appear and you should be in the "General" section
  4. In the lower right corner you will see Text Style
  5. Choose curved
  6. Select apply then OK and the text should now be curved
   
How do I set the font size of enhanced text?
 

    Enhanced text is actually an image - not a font. The initial text box will determine the text size. Font size selection is disabled in the enhanced text properties

    To change the font size you have to resize the text box itself.

    NOTE: You can resize enhanced text proportionally by holding the shift key and the left/right arrow key. Shift + left arrow will reduce the size proportionally, shift + right arrow will increase the size proportionally

   
How do I get my CD design from the top to the bottom label?
 
  1. Select any object on the top label
  2. Next, choose the Select Label button on the top toolbar
  3. This button will resemble a light blue "Q" to the left of the Help Question mark buttons
  4. Select Edit > Select All Label (Choosing Select All will select every object on the template
  5. Select Object > Group
  6. By grouping the objects together, you will ensure the correct placement of the objects on the 2nd label
  7. Select Edit > Copy
  8. Scroll down to the 2nd label and left click on it
  9. Left clicking on the label informs the program that this is the work area you have selected
  10. Select Edit > Paste
 

NOTE: After you have finished copying and pasting, you may want to ungroup the objects. To do this, right click on the grouped objects and select Ungroup

   
My imported image is much larger than the template
 

MediaFACE II allows you to instantly resize an image to fit the area of the template it has been imported into. To resize an image, follow these steps:

 
  1. Click on the image you want to resize.
  2. Click on the Fit Image to Label button on the Picture Bar (or choose Fit to Label from the Picture menu).

The image will automatically resize to fit the template area.

If you wish to resize the image proportionally, use the Enlarge/Shrink buttons (also located on the Picture Toolbar (7th and 8th from the top), or manually resize while holding the Shift key.

   
I made numerous changes to the image and saved the file, but when I reopen the file, the image looks like it did before I made the changes.
 

By default, MediaFACE II saves images as a link to reduce the size of each file (i.e. when a project is reopened, the program will follow a path to the image and open it at its original integrity).

SOLUTION: Embed the image by double clicking on the image to open the Image Properties window. Select Embed in the lower right hand corner and resave the project.

   
How do I import MediaFACE files into MediaFACEII?
 
  1. Open MediaFACE II and select the appropriate blank template (if your MediaFACE file is for a CD label, open a blank CD label template in MediaFACE II)
  2. Select File > Import > and locate the project you wish to import

    NOTE: All objects on the template will be locked by default (you cannot edit them). To unlock the objects, select Edit > Select All >, then Object > Unlock.

 

If an image is not embedded in the MediaFACE design, you will receive a "CNeatoBitmap::Serialize" error message. This message appears because MediaFACE II cannot establish the link to the original image.

To embed an image in MediaFACE 1.2:

  1. Open the project in MediaFACE 1.2
  2. Double click on the image and select the OPTIONS tab
  3. Under Saving Options you will see Link and Embed
  4. Select Embed, then OK
  5. Do this with all the images and resave the file
   
How do I insert a folder list onto the label?
 

The method for inserting folder info onto a label in MediaFACE II is as follows:

  1. Click on Insert
  2. Click on Folder Info
  3. In the "Browse for Folder" window that appears, choose (Click) the folder from which you want to insert the directory information.
  4. Click OK

At this point, you may want to realign or otherwise adjust the text in the box that appears. To do this, double click the text itself, and the standard Text Properties Dialog appears. From there, you can edit the size, color, and type of text you have.

   
How do I change the color on a filled shape?
 

Once you have created the filled shape you will do the following:

 
  • Border Color - Left click on any color in the color palette to change the border color
  • Fill Color - Right click on any color in the color palette to change the fill color

     

  •    
    What print setting should I use for your NEATO paper stock?
     

    Your print settings will differ depending on the NEATO paper stock you use.

    Economatte

     
    • Paper Type - Plain Paper
    • Resolution - Normal (300 dpi or higher)

    PhotoMatte

    • Paper Type - Photo Quality Ink Jet Paper
    • Resolution - Best (600 dpi or higher)

    Photo Gloss

    • Paper Type - Photo Gloss or Glossy Paper
    • Resolution - Best (600 dpi or higher)
       
    My Printout does not line up with the templates
     
    1. Open a blank version of the template you are working on (File > New)
    2. Select File > Print Calibration > Print
    3. Do the test print on a blank sheet of paper, so you do not waste labels
    4. Line up this test print with the appropriate label stock and measure the offsets with a ruler (i.e. when the paper edges are aligned you will be able to see if the print is too high/low or too far left/right).
    5. Select File > Printer Calibrate
    6. The Printer Calibration window will have an X (horizontal) and Y (vertical) offset, plus the option to choose between metric and inches
    7. Enter the correct numbers into the X and Y offset to move the print to the desired location
     

    NOTE: To move the print to the left you will use a negative (-) number in the X offset, to move the printout to the right, enter the number as it is (do not put a plus (+) sign in front of the number).

    To move the print down use a negative (-) number in the Y offset, to move the print up, enter the number as it is (do not put a plus (+) sign in front of the number).

    Metric - If you need to move the printout by 2 mm, enter 2.0 into the X or Y offset

    Inches - Use the following numbers

  • " 1/32" = .031
  • " 1/16" = .062
  • " 1/8" = .125
  • " ¼" = .250
  • Once the numbers have been entered into the X and Y offsets

    1. select Apply > OK
    2. go to File > Print Calibration
    3. print another test page
    4. Line the new test print up to the label stock
    5. make any other adjustments if needed

    NOTE: The calibration may differ between one template to another. MediaFACE II will remember the last number entered into the X and Y offsets. It is advisable to mark down the calibration settings for the specific template you are using to use for future reference

       

    Manuals
    MediaFACE II Full Manual (English - Microsoft Word Format) - 1.5 MB
      http://webbackend.neato.com/mfii/docs/manual_us.doc
       
    MediaFACE II Full Manual (English - Adobe Acrobat Format) - 1MB
      http://webbackend.neato.com/mfii/docs/manual_us.pdf
       
    MediaFACE II Full Manual (French - Microsoft Word Format) - 1.5 MB
      http://webbackend.neato.com/mfii/docs/manual_fr.doc
       
    MediaFACE II Full Manual (French - Adobe Acrobat Format) - 1MB
      http://webbackend.neato.com/mfii/docs/manual_fr.pdf
       
    MediaFACE II Full Manual (Spanish - Microsoft Word Format) - 1.5 MB
      http://webbackend.neato.com/mfii/docs/manual_sp.doc
       
    MediaFACE II Full Manual (Spanish - Adobe Acrobat Format) - 1MB
      http://webbackend.neato.com/mfii/docs/manual_sp.pdf
       
    Free Microsoft Word Viewer
      http://www.microsoft.com/downloads/details.aspx?FamilyID=95e24c87-8732-48d5-8689-ab826e7b8fdf&displaylang=en
       
    Free Adobe Acrobat Reader
      http://www.adobe.com/products/acrobat/readstep.html